Privacy Policy
Last updated: July 25, 2026. This policy explains what information Ascend AI collects, how it's used, and the choices you have.
Ascend AI ("we", "us", or "our") provides AI-assisted investment guidance and advisory services. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By using Ascend AI, you agree to the practices described in this policy.
1. Information We Collect
We collect information you provide directly, such as your name, email address, phone number, date of birth, financial information, and identity verification documents when you open an account. We also collect information automatically, including device type, browser, IP address, and usage patterns through cookies and similar technologies.
2. How We Use Information
We use your information to open and manage your account, generate and maintain AI-driven investment strategies, verify your identity in accordance with regulatory requirements, communicate with you about your account, improve our platform, and comply with legal obligations.
3. Sharing of Information
We do not sell your personal information. We may share information with custodians who hold your assets, service providers who support our operations (such as identity verification and payment processing), regulators and law enforcement where required by law, and professional advisors such as auditors and legal counsel.
4. Cookies & Tracking
We use cookies and similar technologies to keep you signed in, remember your preferences (including your light or dark theme selection), and understand how our website is used. You can control cookies through your browser settings, though disabling them may affect certain features of our site.
5. Data Security
We apply industry-standard safeguards, including encryption in transit and at rest, access controls, and regular security reviews, to protect your information. No system is completely secure, and we encourage you to use a strong, unique password and to notify us immediately of any suspected unauthorized access to your account.
6. Data Retention
We retain personal information for as long as your account is active and as needed to comply with our legal, regulatory, and recordkeeping obligations. When information is no longer required, we take reasonable steps to securely delete or anonymize it.
7. Your Rights & Choices
Depending on where you live, you may have the right to access, correct, delete, or export your personal information, and to object to or restrict certain processing. You can exercise these rights by contacting us using the details below. We will respond to verified requests within a reasonable timeframe.
8. Children's Privacy
Ascend AI's services are intended for individuals who meet the minimum age of majority in their jurisdiction. We do not knowingly collect personal information from children, and we will delete any such information if we become aware of it.
9. International Transfers
As we serve clients in multiple countries, your information may be transferred to and processed in countries other than your own. Where required, we put appropriate safeguards in place to protect your information in accordance with applicable law.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated policy on this page with a revised "Last updated" date, and where changes are material, we will provide additional notice.
11. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your information, please reach out to us:
- Email: support@ascendai.online
- Mail: Ascend AI, 18 Wall St, New York, New York 10005